So, took some time to patch some stuff to get you more insight, check it out here to get more visibility into your deployment and further insights- Voice mins insights - Added call time in ms, seconds and minutes (2 decimal places) - call end resons, and recording all in the same interface to check call timeframes and what happened Mins - To save voice mins, turn off voicemail - sometimes, from call reviews, we notice the time to listen to and leave a voicemail can be 18 - 60 seconds. May not sound like a lot but if you are making 1000s of calls that adds up End reason - Earlier I had noted that error doesn't always mean error, this patch should give you more insights like and error meaning a call was made but there was no answer / voicemail (couldve been full), you can see those reasons there Outbound not working triage guide - If you aren't able to outbound calls, check voice mins - check the wf action to see if it has an assistant id, check your assistant has a phone number, check call logs - could be: - the contact you called doesn't have a number / bad number (will show in call logs) - significantly negative mins - system rejects call, can be seen in the returned_an_error from the WF action, will not show in call logs because no call was made, tag will also be added to the contact ^^ couple triage steps but ill add a guide and more visibility into that stuff in patches and in new update

LET'S GO! This is potentially a $10,000 build out.

My boss got his assitable account via reseller and we are connecting it this morning. When we got to connect the agency it's fine, when we go to connect his direct sub account it's an issue. HE has the 97$ version of GHL. Any way someone can guide through how to fix this?

Curious...I know there are a lot of people here who WANT to run an agency but aren't that tech savy to continually put in the man hours for this. If you had the ability to run your agency, sell it blah blah blah but didn't have to worry about the back end technical stuff and building, is this something that would interest you?

Hi All. I have a potential dental client who wants his human receptionist to answer incoming calls, but if another call comes in while the human receptionist is on the phone, he wants the incoming call forwarded to the Ai. Great. I already know that we can do that with our Voice Ai, so I told him that. Then he asks: What if a third call comes in at the same time, and then another one comes in on top of that? Do they all get forwarded to the Ai? Apparently, their practice is so busy that sometimes 4 calls are coming in all at the same time. He wants the the human to be the first line of defense to answer, and all other calls that come in while the human is on the phone, are all forwarded to the Ai even if its multiple calls all at the same time. I know that the voice Ai can answer multiple calls if they are all going directly to the Assistable Ai phone number. But does anyone know a solution for if the call is going to the dentist office phone number and only being forwarded to Ai if the line is busy or unanswered. Can we set this up to forward multiple calls to the Ai simultaneously? Would really appreciate any pointers on this.