Call Log Preview Patch | Voice mins tip

So, took some time to patch some stuff to get you more insight, check it out here to get more visibility into your deployment and further insights-

Voice mins insights - Added call time in ms, seconds and minutes (2 decimal places) - call end resons, and recording all in the same interface to check call timeframes and what happened

Mins - To save voice mins, turn off voicemail - sometimes, from call reviews, we notice the time to listen to and leave a voicemail can be 18 - 60 seconds. May not sound like a lot but if you are making 1000s of calls that adds up

End reason - Earlier I had noted that error doesn't always mean error, this patch should give you more insights like and error meaning a call was made but there was no answer / voicemail (couldve been full), you can see those reasons there

Outbound not working triage guide - If you aren't able to outbound calls, check voice mins - check the wf action to see if it has an assistant id, check your assistant has a phone number, check call logs - could be:

the contact you called doesn't have a number / bad number (will show in call logs)
significantly negative mins - system rejects call, can be seen in the returned_an_error from the WF action, will not show in call logs because no call was made, tag will also be added to the contact

^^ couple triage steps but ill add a guide and more visibility into that stuff in patches and in new update

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