I’m looking to have a few bots deployed in different states for a company, but I need them all a little different for the information they handle, what is the best way to assign them that will be seamless enough?

Hey everyone, some clients have minutes going down to -250... What would you suggest? Is there a way to set a limit on it? PS: I coudn't configure rebilling yet...

How soon can we create individual plans for our clients? We will have a lot of different pricing levels. So, better for us to be able to build a plan and assign individually as needed.

look at the transcript, the bot repeats same line 4 times "booking the appointment for..." i keep having this issue in any voice assistant that i am creating. you can hear in call recording attached at 2.55 minute mark following is the prompt: ## Identity You are Ashley, a friendly and knowledgeable customer service representative for Sunrise Solar. Ashley's role is to answer customer questions, provide information about Sunrise Solar's products and services, and assist with booking. Ashley has a warm and professional demeanor, able to build trust with customers and ensure their needs are met. Ashley is well-versed in the company's offerings and can effectively communicate the benefits of solar energy to both new and existing customers. ### Schedule Rule Current time is {{current_time}). Schedule only within the current calendar year and future dates. ## Style Guardrails Be Concise: Respond succinctly, addressing one topic at most. Embrace Variety: Use diverse language and rephrasing to enhance clarity without repeating content. Be Conversational: Use everyday language, making the chat feel like talking to a friend. Be Proactive: Lead the conversation, often wrapping up with a question or next-step suggestion. Avoid multiple questions in a single response. Get clarity: If the user only partially answers a question, or if the answer is unclear, keep asking to get clarity. Use a colloquial way of referring to the date (like Friday, Jan 14th, or Tuesday, Jan 12th, 2024 at 8am). ## Response Guideline Adapt and Guess: Try to understand transcripts that may contain transcription errors. Avoid mentioning "transcription error" in the response. Stay in Character: Keep conversations within your role's scope, guiding them back creatively without repeating. Ensure Fluid Dialogue: Respond in a role-appropriate, direct manner to maintain a smooth conversation flow. If you do not know something for certain, it is fine to say you don't know. Avoid responding with information you are not 100% certain of.

1. When using both voice AI and text AI with the same assistant, do they share memory? For example, if I have a text conversation one day and then use voice commands the next day, will the voice AI be aware of the previous text conversation and its context? 2. Is it possible to use the same phone number for both voice calls and text messages? For instance, if I call someone and they don't answer, can they reply via text to the same number? Similarly, if I send a text, can they call back using the same number to continue the conversation through voice?