Hola tengo un problema, cuando un cliente mando dos mensajes separados por ejemplo: Hola Cómo estás El bot no toma en cuenta que tiene que contestar solamente una vez

How do I get the script to prefill that info during the call? I put it in the WF and in the assistant

Hey everyone! 👋 For anyone using Twilio with GHL’s Assitable for making calls and encountering errors, here’s a solution I found: I discovered my Twilio account was set to only allow one outbound call per second. Since I had my GHL automation set to drip calls to three people at once, Twilio’s limit caused an error. If you're running into the same issue, I’d recommend adjusting your drip settings. Set your drip to 1 call every 0.1 minutes after the initial drip. This way, the calls are spaced out just enough to avoid Twilio’s rate limit, keeping everything running smoothly.

Recently I thought about solving the fact that the AI can't answer voice messages, photos, and videos, so I created a tool to add a specific tag when the customer sends something like that and transfer the conversation to a specialist, in this case, a real person, but every time that someone sends a voice message, the AI says something like, "Right now I can't listen to voice messages; if you can send the question of the information you need, I'll be here for you," and the problem is that I specified in the prompt that every time that anyone sends something like that it should say, " I'm going to transfer the conversation with an expert, bear with me for a sec."

Is there a way to access Knowledge Base materials? I need to make minor edits but I can't access the text file when I go to knowledgebase