Recently I thought about solving the fact that the AI can't answer voice messages, photos, and videos, so I created a tool to add a specific tag when the customer sends something like that and transfer the conversation to a specialist, in this case, a real person, but every time that someone sends a voice message, the AI says something like, "Right now I can't listen to voice messages; if you can send the question of the information you need, I'll be here for you," and the problem is that I specified in the prompt that every time that anyone sends something like that it should say, " I'm going to transfer the conversation with an expert, bear with me for a sec."

I posted a post yesterday saying that the AI was not functioning via Facebook and Instagram, but looking closely, I realized that it is sending the messages, but it sends them via SMS through WhatsApp and Facebook. How can I fix this?

Does someone know why is this error?

This is actually my first attempt at creating a bilingual, Spanish-speaking AI, and honestly, I think it sounds great. That said, I believe there’s still room for improvement in certain areas, especially towards the end when mentioning time. I was just testing things out since I’m currently helping someone with two clients from Spain. Also, I know the AI introduces itself as Emma and refers to itself as female even though its a male voice. I initially tested it with a female voice and later switched to a male one, just didn’t bother changing the name and stuff. lol

All my phone numbers disappeared, the ones that i imported from twilio and the ones that i purchased from assistable