@Loyd Hale Same here. It called me ”Guest 2”

@Esteban Lopez for a simple/catch-all set up, I’m responding to all DM’s. Later, I can add exclusions based on tags or ‘message includes/is exactly’ to re-route to campaign specific workflows. This current set up also doesn’t include form submissions and post comments.

@Michael Kittinger just flexibility - FB for example has different rules for reaching back out than we can do with SMS, different file sending limits, etc. One use case: if I had a separate bot for Facebook, the main goal would be getting their phone number and email and then handing it off to another bot to handle the rest of the conversation via text/voice. This is a good practice, because Facebook has a time limit for reaching back out, not to mention that without any other contact info, you can’t add them to a campaign. And, if you didn’t have a workflow like this, how would you get a bot to respond to a Facebook direct message?

@Breyden Taylor Nice

But yeah, this doesn't work for locations limited to 1 bot.

@Justin Lee Can you make a loom. This behavior sounds strange... may be a bug

@Deb Pep Thanks for updating with the solution 💪