Handling Multiple Incoming Phone Calls

Hi All. I have a potential dental client who wants his human receptionist to answer incoming calls, but if another call comes in while the human receptionist is on the phone, he wants the incoming call forwarded to the Ai. Great. I already know that we can do that with our Voice Ai, so I told him that.

Then he asks: What if a third call comes in at the same time, and then another one comes in on top of that? Do they all get forwarded to the Ai? Apparently, their practice is so busy that sometimes 4 calls are coming in all at the same time. He wants the the human to be the first line of defense to answer, and all other calls that come in while the human is on the phone, are all forwarded to the Ai even if its multiple calls all at the same time.

I know that the voice Ai can answer multiple calls if they are all going directly to the Assistable Ai phone number. But does anyone know a solution for if the call is going to the dentist office phone number and only being forwarded to Ai if the line is busy or unanswered. Can we set this up to forward multiple calls to the Ai simultaneously? Would really appreciate any pointers on this.

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