PSA - Call Error =/= An Error

So, going through some restructuring for this release - it was brought up some call errors, I usually keep an eye on error rates and calls are flowing

So I took a deeper look to see what it was - so, a call will get a classification of error for a couple of things like dial no answer (the most common one, just means the number didnt answer), inactivity (someone answers and just stays quiet on a contact initiates setting), busy tone (number doesnt exist or is a company name that is busy), dial failed (phone number doesnt exist or verizon tone), etc etc etc

so, now that I have realized this - I will have deeper analytics to let you know exactly what happened with the call. We will also tag the contact with disposition so you can trigger WF - we store it but it the classificaiton shows

also, I saw something about the disparity of mins - check the recording, its down the MS - while the call view portal may show 1 min, its a round up from the ms above 30 secs. This is just for that view, the actual amount credited is all done in MS from the twilio call

18 secs here & there adds up - trussst me hahah

Just thought I would let you know that and working to get that more transparent in the portal and actionable in GHL

I have a ton of fun stuff coming up

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