Hi, I am currently running a DBR campaign via WhatsApp and trying to schedule phone appointments with contacts. This is working quite well so far. However, I want the bot to respond only during business hours so that it is not immediately obvious that it is a bot. Under "Knowledge," I have informed the bot of the business hours and also Ideally, I would like to send a message stating that we are currently closed and will get back to them the next day. The bot should then schedule the message and send the actual response during business hours. For this, I provided the bot with the following information in the field "What is some important information for the assistant to know?": If a user writes outside of business hours, send the following response: "Hallo und vielen Dank, dass Du uns kontaktiert hast. Leider sind wir momentan nicht erreichbar. Unsere Geschäftszeiten sind von Montag bis Freitag, 07:00 bis 21:00 Uhr, und am Wochenende von 10:00 bis 17:00 Uhr. Wir werden uns am nächsten Tag bei Dir melden und Deine Anfrage bearbeiten." In this case, send the actual response to the user's message about 30 minutes after the start of the next working day. Unfortunately, this is not working and the bot is responding normally even at 4 AM. Alternatively, I have tested completely deactivating the bot using "Set reply time constraint." This also did not work. Does anyone have a tip on how I can best set this up?

What's the best way to teach my assistant complex pricing information. I've tried via PDF which does not work at all. Also I added the different webpages which have the information on it as URL reference in the knowledge base, which also does not work. Lastly I've created a json file with chatgpt out of the table and uploaded it, but it also did not pick up the information or seems to use it. Any tips, how I can tell the bot to use the information from the json file?

Any ideas how can I train my bot not to mix English and German language together. Sometimes I have problems that the bot uses some English phrases in a German conversation. The Assistant language is set to German already.

FYI Google announced gmb chat & call history going away 7/31

1. Knowledge base upgrade: For those who love building. knowledge searching and training will be getting a big upgrade. 10,000 files per knowledge base. We are creating vector stores and embedding file data so it is faster, supports parallel queries through multi-threaded searches, and features enhanced reranking and query rewriting. We will automatically parse, chunk, and embed the files, made ready to be searched. 2. Action Messages: To accommodate leads during task intensive runs, the assistant will send a message before performing a task adding more depth to the conversation and filling latency gaps. 3. Output parsing & reformatting: When turned on, we will run your assistant's response through a fine-tuned reformatting tool before sending it to the contact. This will allow you to rate your responses and build onto your verbiage training overtime with a rating system. 4. Voice upgrades: Get dynamic data sent back to your CRM after a call is finished to make decisions and build workflows off of the disposition. More functionality will be added and goals based prompting. 5. Dynamic data pulling: Before performing a task, tell the assistant what data (custom fields / values) you would like it to pull to reference in the conversation during completing that goal step. 6. Widgets: Customizable iPhone widget and chat widget will be coming soon with the ability to add your own buttons and data for a dynamic widget to deploy on your, and your client's, website. 7. Backend prompt overhaul: We are upgrading the backend and dynamic prompt injection on the assistants to be more responsive, dynamic and predictable. 8. Goals overhaul: Goals will be upgraded with a title input, dynamic data, more actions, and sub-data is now example dialog to teach the assistant how to speak like you when completing goals. and much more... Happy friday