What is the best way for the bot to respond only during business hours?
Hi, I am currently running a DBR campaign via WhatsApp and trying to schedule phone appointments with contacts. This is working quite well so far.
However, I want the bot to respond only during business hours so that it is not immediately obvious that it is a bot. Under "Knowledge," I have informed the bot of the business hours and also
Ideally, I would like to send a message stating that we are currently closed and will get back to them the next day. The bot should then schedule the message and send the actual response during business hours. For this, I provided the bot with the following information in the field "What is some important information for the assistant to know?":
If a user writes outside of business hours, send the following response: "Hallo und vielen Dank, dass Du uns kontaktiert hast. Leider sind wir momentan nicht erreichbar. Unsere Geschäftszeiten sind von Montag bis Freitag, 07:00 bis 21:00 Uhr, und am Wochenende von 10:00 bis 17:00 Uhr. Wir werden uns am nächsten Tag bei Dir melden und Deine Anfrage bearbeiten." In this case, send the actual response to the user's message about 30 minutes after the start of the next working day.
Unfortunately, this is not working and the bot is responding normally even at 4 AM.
Alternatively, I have tested completely deactivating the bot using "Set reply time constraint." This also did not work.
Does anyone have a tip on how I can best set this up?
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3 comments
Dirk Schmid
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What is the best way for the bot to respond only during business hours?
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