Just finished phase 2!
This answered a lot of the things that were confusing me with setting.
Key takeaways
- Incorporate what the lead is actually saying into your questions (zig-zag method)
- Avoid meaningless questions, try to keep things short and efficient.
- Know who you're working for well and try to communicate with their brand/voice in mind.
In one of the notes it says to manually set them for the 'highest booking rate', I was wondering what that is?