So when the conversation starts with ai and rep takes over, the ai keeps interjecting. How do I stop this? I thought ots supposed to stop when they manually respond to lead??

I changed my login email to my agency and its the same one I use for my sub account and now I cant login to my agency. I no longer have FB access. Anyone know how I can reach out to support? I used the support zen desk email but I need to get access to my accounts asap and no one has responded to me on that email I sent.

Hey guys, is there any breakdown of how each of the custom workflow actions works? For example, if the Assistants are directly connected to every GHL conversation, what would we need the "Add Context" WF action for? Thanks!

Has anyone figured out how to use a round-robin calendar connected to voice/chat to assign the user to a specific staff member? One idea I’m considering is letting the AI add the name of the preferred staff member to a custom field in the contact profile, then setting up automation to notify that staff member if their name is read there. However, it seems tricky, especially if our client wants to re-organize or add new staff members down the line.

Can't seem to find a way to set this up so the voice Ai ONLY answers calls after 5pm, for example, to be used as an after hours receptionist. Is there a way to do this? I can't seem to find a way. @Jason Dueck any idea?