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Owned by Susanne

Service Excellence Society

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Together, we can redefine what it means to provide exceptional hospitality! Join for free!

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2 contributions to Service with a Smile
Seat selection: which would you choose and why?
What seat do you choose when flying? Window - Center - Aisle What section do you book and why? First Class Business Economy What is your reasoning behind those choices?
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New comment Oct 2
1 like • Oct 1
1) Window seat, always for best view. 2) Economy class, and that only for financial reasons. I don't fly solo much, but will try the upgrade next time I do. ;)
1 like • Oct 2
@Kylie Fitzgibbons all the good things 😉🙏
WWYD realistic role play scenarios
What scenario would you like to see commented on? Do you have any realistic examples to share as a new post under the SWAS Hospitality Hack? Please create a new post titled WWYD realistic role play scenarios Tagged Hospitality Hacks So others can practice problem solving, share thoughts in the post comments as a community with different perspectives and expand your creative solution focused muscle for the scenarios shared: What Would You Do?
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New comment Sep 15
1 like • Sep 15
@Kylie Fitzgibbons As a guest I would definitely want to ask to speak to upper management and adress it the same day, and not punish the company with a bad review on their leadership. As an employee I would let my supervisor know that I do not appreciate that if it was a first instance and call that a warning. As owner/operator I would have a meeting with housekeeping attendant and HR for a statement, then address a verbal warning and explain consequences to the supervisor, remind them of company culture, vision, etc. and of course keep checking in with other attendants how they feel under their leadership. It could be a small issue and one-time scenario, but could as well be a huge problem.
1 like • Sep 15
@Kylie Fitzgibbons
1-2 of 2
Susanne Turner
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1point to level up
@susanne-turner-2880
I help businesses elevate guest experiences and boost revenue. Let’s connect and grow together!

Active 4d ago
Joined Aug 28, 2024
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