Pinned
May 2 in
WWYD realistic role play scenarios
What scenario would you like to see commented on? Do you have any realistic examples to share as a new post under the SWAS Hospitality Hack? Please create a new post titled WWYD realistic role play scenarios Tagged Hospitality Hacks So others can practice problem solving, share thoughts in the post comments as a community with different perspectives and expand your creative solution focused muscle for the scenarios shared: What Would You Do?
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New comment Sep 15
Pinned
Feb 2 in
SWAS Skool tabs and tools
Access to Quality: Congratulations! You have chosen to enroll in Skool, a virtual platform designed to provide you with access to quality and value, community, courses, and event calendars in user friendly form. With any new adventure, comes a learning curve. Encouraging you to embrace the opportunity to explore more and engage on the page. Below are a some simple highlights to learn your way around the Skool tabs and tools. If you found this helpful, please comment below with your favorite GIF or emoji. COMMUNITY: Quality connections, collaborations and co-creations can be made when you like, comment and post on the topics shared within the community section. This is a space for you to show up and share with others. Keep in mind, the more you put in the more you get out. CLASSROOM: Quality courses and supporting documents designed to guide you through learning and growing at your own pace. CALENDAR: Don't miss a beat. Upcoming virtual and in-person meet-ups and events are shared on the calendar. Click the link to add the event to your calendar. MEMBERS: Membership has its privileges. As a valued member of the Service with a Smile (SWAS) Community, this gives you access to weekly Monday Morning Motivation alls, exclusive online courses, partnership promotions, and more. LEADERBOARDS: Unlock bonus content through participation. To improve your rank on the leaderboard, #engageonthepage. More than like a post, share a quality comment that adds value, thoughtfully prepare a post that contributes to growth and positive impact. NEXT STEP: Click and comment on the INTRODUCE YOURSELF pinned post to invite connections to break the ice and help others learn about you.
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Feb 2 in
INTRODUCE YOURSELF
A section intentionally created to help you break the ice and begin building relationships within the SWAS community. The journey is better together. Together, we can grow faster and farther. To learn more about you, what brings you here, the work you do and ways we may best support you, please COMMENT BELOW. Not sure what to share in your intro post? Here are a few Getting To Know You prompts, you may consider including in your introduction: 📍Where were you born? 😁 What song or saying instantly brings a smile to your face? 🗺️ Where is your favorite place to go? 🐾 What is your favorite animal? What is your pets name? 💻 What kind of work do you do to be of service to others? 📣 What are you most excited about this season? 🤳Who are you looking to connect most with? (accountability partner, friend, resource, referral, mentor) ❤️ What is the legacy you wish to leave or gift/impact you are be best known for?
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New comment Feb 23
3d ago in
Hallo-whaaat?
What is your take on team members dressing up for Halloween? How does this impact employee engagement vs guest experience? Do you have any examples or stories you are willing to share supporting your perspective?
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New comment 2d ago
9d ago in
A guest is. . .
Anyone who arrives onsite. Sounds to simple? Allow me to explain: Internal guest can be defined as an employee. It is important we as owners, leaders and service providers show care and service excellence amongst our team members, vendors and stakeholders. Even if they aren’t paying with money, they are offering value and contribute to the business success. External guest is the person who is a paying customer or unemployed visitor. Some businesses make the mistake of only focusing on the “guest experience” for those who spend money. What I’ve found with two decades dedicated to luxury service operations is you may not know who that person is who you can positively impact. While there are some grey areas and room to dispute this theory, more often then not, when you treat others well, they are more likely to return, more likely to recommend and more likely to spend more in the future. At a top 1% luxury hotel, I witnessed service standards drop when the service professional thought “oh it’s just a local… not a guest.” Turned out that local was coming to plan an event, future revenue, far greater than just coming for a coffee and bathroom break. Service with a Smile applies to anyone who crosses your path. May you leave them better than when they first approached you. Do you have any stories you can share where you have experienced this?
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skool.com/service-with-a-smile
A space to share positivity, productivity and profitability measures to impact and improve your service based industry experiences and beyond.
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