Fellow hospitality professionals, let's talk about the game-changer in our industry: Guest reviews. In today's digital galaxy, your hotel's and restaurant's online reputation can be the difference between full occupancy and empty rooms. I am doing some final research for RevBoost. Your help is much appreciated. How often do you actively manage your hotel's online reviews? - Daily - Weekly - Monthly - Only when there's a problem RevBoost (my latest startup 😉), a review management software tailored for hotels and restaurants, streamlines the process of collecting and managing reviews across 45+ platforms and most hospitality related ones. But we want to hear from you: Which review platform do you find most impactful for your hotel bookings? - Google - TripAdvisor - booking.com - Other (share in comments!) Interesting feature: RevBoost offers video testimonial collection. As a host, which do you think would be more persuasive to potential guests? - Written reviews - Video testimonials - A mix of both - Professional photos/virtual tours Operational Insights RevBoost suggests automating review requests via SMS, email, or WhatsApp post-stay. How do you currently solicit guest feedback? - Automated messages - In-person at check-out - Follow-up emails - We don't actively solicit reviews Share your experiences! Has implementing a review management strategy ever crossed your mind, and if so improved your occupancy rates? What's been your biggest challenge in managing online reputation? Let's discuss how we can leverage guest feedback to enhance our services and boost bookings!

In the realm of service, there's a profound truth that goes beyond just meeting expectations. Will Guidara, the visionary behind Unreasonable Hospitality, beautifully articulates this when he says: “In restaurants, our reason for being is to make people feel seen, to make them feel welcome, and to give them a sense of belonging. The food, the service, the design—they are simply ingredients in the recipe of human connection.”This philosophy is a game-changer! It reminds us that every interaction is an opportunity to forge meaningful connections.✨ Imagine transforming a simple meal into a memorable experience! By focusing on genuine engagement, we can create a welcoming atmosphere that leaves a lasting impression on everyone we serve.🔑 Challenge for You: Think about how you can incorporate unreasonable hospitalityinto your daily interactions. Whether it’s a warm greeting, a thoughtful gesture, or simply taking the time to listen, every little bit counts!Let’s share our ideas and elevate the standard of service together! What’s your favorite way to make someone feel special? 💬❤️ #ServiceExcellence #UnreasonableHospitality #WillGuidara #HumanConnection

Excellence in service is achieved when every team member takes pride in their role.

Hey everyone, I decided to switch things up a little and open all classroom content to you. I will be adding some recordings and other material in the next few days. Meanwhile, check out the existing files and let me know your thoughts. I appreciate it. ~Su