7d ago (edited) in General discussion
Hospitality Operators, Are You Maximizing Your Online Reputation?
Fellow hospitality professionals, let's talk about the game-changer in our industry: Guest reviews.
In today's digital galaxy, your hotel's and restaurant's online reputation can be the difference between full occupancy and empty rooms. I am doing some final research for RevBoost. Your help is much appreciated.
How often do you actively manage your hotel's online reviews?
- Daily
- Weekly
- Monthly
- Only when there's a problem
RevBoost (my latest startup 😉), a review management software tailored for hotels and restaurants, streamlines the process of collecting and managing reviews across 45+ platforms and most hospitality related ones. But we want to hear from you: Which review platform do you find most impactful for your hotel bookings?
- TripAdvisor
- booking.com
- Other (share in comments!)
Interesting feature: RevBoost offers video testimonial collection. As a host, which do you think would be more persuasive to potential guests?
- Written reviews
- Video testimonials
- A mix of both
- Professional photos/virtual tours
Operational Insights
RevBoost suggests automating review requests via SMS, email, or WhatsApp post-stay. How do you currently solicit guest feedback?
- Automated messages
- In-person at check-out
- Follow-up emails
- We don't actively solicit reviews
Share your experiences! Has implementing a review management strategy ever crossed your mind, and if so improved your occupancy rates? What's been your biggest challenge in managing online reputation? Let's discuss how we can leverage guest feedback to enhance our services and boost bookings!
0
0 comments
Hospitality Operators, Are You Maximizing Your Online Reputation?
skool.com/service-excellence-society-8012
Together, we can redefine what it means to provide exceptional hospitality! Join for free!
Leaderboard (30-day)
1
+1
powered by