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Leveling Up Accelerator

Public • 69 • Free

Agency Owner's Association

Private • 55 • $199/m

10 contributions to Leveling Up Accelerator
Declining Business
After a terrific 2022, I started to notice things going south around October. Since then each month has been progressively worse, with more cancellations and more difficulty acquiring new customers, despite not making any significant changes to the services or pricing (if anything, changes that were made were for the better). I trying to understand how much of this is macro or something else. What are you all seeing and how are you reacting or not reacting?
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New comment Mar '23
3 likes • Mar '23
We saw a bit of slowdown but still getting leads coming through. Biggest challenge is everyone's doing a lot more due diligence. - Longer sales cycles: What used to be 1-2 months is closer to 2-4 months. - More negotiation on pricing and terms - Less willing to sign long-term contracts. We used to sign 6-9 month initial contracts regularly, now new clients are only willing to sign on for 1-3 months at a time. Clients on the other hand are renewing for 6-12 months at a time. We've been increasing prices too.
1 like • Mar '23
@Eric Siu This is what we're seeing too. Clients are either saying "we're doubling down and want to sign on long-term / increase scope" or "we're cutting back." There isn't really a middle ground.
What are you doing to reduce client churn?
We like to talk about acquiring new customers but the name of the game in this business is retention and expansion. What are you doing to reduce churn? For us, we're adding more client services managers to manage the relationship. They also serve as a helpful checks and balances to make sure that the trains are actually running on time. This prevents frontline workers from sandbagging their work and holds them accountable.
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New comment Mar '23
1 like • Mar '23
We're able to charge a premium price point so we have healthy margins and can be flexible with our scope. In addition to the straightforward SEO & content strategy and production we do, our strategists regularly ask clients about other business initiatives and challenges. That additional insight gives us opportunities to consult on things beyond our scope and become a trusted partner who helps them think through new strategies to test, ways to level up what they're already doing, resource allocation, etc. vs just another vendor to manage. We become more deeply embedded with their team and welcome it when they approach us with new problems that are "out of scope" because it's an opportunity to build on the partnership. Clients have often said "it feels like we're on the same team in the same company." Would highly recommend folks be more flexible with scope to build these types of partnerships.
How have you actually used AI in your business?
Either for yourselves or for clients. For example, we have transcribe job interviews and have chatGPT summarize so we can store them in our applicant tracking system to make it easier for others to follow.
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New comment Mar '23
How have you actually used AI in your business?
0 likes • Mar '23
1. Ramp up and understand every client's industry so well that we can explain it to them. We build what we call a "domain model" to do so. Generative AI tools speeds up the research process. 2. Write Google Sheets formulas. Serious time saver, especially for those who aren't as quick with writing complex formulas (me). Example output: =IF(OR(B2="yes", C2="good"), "Excellent", IF(AND(B2="yes", C2="good"), "Acceptable", "Not Acceptable")) (Could I have written that from scratch?... maybe) 3. Analyze search results. Example prompt: "Analyze the top 5 google search results for the query 'content strategy,' give me a list of all the H2 headers and tell me 5 important topics that aren't covered" 4. Analyze qualitative data (i.e. open ended survey reponses). What would normally take hours to sift through unstructured data only took 1 hour. 🤯 5. Quickly obtain and clean data that would otherwise take a lot of time. Example prompt: "give me an exhaustive alphabetized list of industries for a b2b marketing survey"
Podcast or YouTube for B2b Lead Generation?
For 2023, I'm looking to get some media content creation going. I've heard from peers (including David Khim whose on here as well!) that podcasting is a great way to gain leads, mainly because by inviting high profile guests you develop relationships and get intro's, etc. I personally think YouTube videos are the future but I've heard from lot of people that while it's a great medium, but it's not bringing in leads. Thoughts from the group?
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New comment Mar '23
0 likes • Mar '23
Just here to give props that @Jason Khoo has taken action and started recording podcasts. Make sure to share it when it's live :)
Anyone fully run all agency operations on ClickUp?
We just got ClickUp after bouncing from Asana to Airtable (purely client-facing projects) and now realize CilckUp could solve all our problems for tracking internal commitments and client projects. Would love to learn how others have implemented and set up ClickUp to run an agency business and client projects. Or any resources you'd recommend? Did a Google search but most of what I found was generic stuff.
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New comment Jan '23
1-10 of 10
David Khim
2
10points to level up
@david-khim-4749
Co-founder of Omniscient Digital. Ex-growth at Hubspot and People.ai. Probably out walking my dog, reading a book, or skiing.

Active 2d ago
Joined Jan 15, 2023
INTJ
Boston, MA
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