Mar '23 in General discussion
What are you doing to reduce client churn?
We like to talk about acquiring new customers but the name of the game in this business is retention and expansion. What are you doing to reduce churn?
For us, we're adding more client services managers to manage the relationship. They also serve as a helpful checks and balances to make sure that the trains are actually running on time. This prevents frontline workers from sandbagging their work and holds them accountable.
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What are you doing to reduce client churn?
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