Redtail: Activity Aging/Tracking

Another Redtail question/best practice question. How does everyone track the aging on tasks assigned to others in the office? Our operations team has grown to 3 CSAs now, and I'm having trouble tracking the tasks of the newest hire. There's definitely a productivity issue we need to address, but within RT, I can't run a report to see how old a task is based on when it was initially assigned. Has anyone started adding the date to the beginning of an activity when assigned? Any other ideas? I'd love your input. TIA! :)

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