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Feb '24 •
Start Here
*It has been a while since we started this community, so we thought it is a great opportunity for everyone to reintroduce themselves! For those of you who are new WELCOME to the RIA Operators community. The goal of this community is to connect with other RIA Operators, Owners, Founders and CSA’s to learn and grow from one another. Start by checking out these links: - Classroom - Calendar - Monthly Value Calls - Work with Simplicity Ops We want this space to be a network of resources for you. So, please comment below and introduce (or re-introduce) yourself. Let us know: 1. Where are you from? 2. What type of Advisory firm do you work at? 3. What’s your biggest pain point right now in your firm? See you in the comments!
Sep 14 •
Client Authentication Procedures for Money Movement Requests
We're revisiting our client authentication process for money movement requests and I'd love to hear what other firms are doing. We're considering a combination of challenge questions and text verification (Two-Factor Authentication for Redtail | DTS Verify), but we're concerned about making the process secure enough to prevent fraud without making it cumbersome for clients. For those of you who have implemented authentication procedures: - What does your process look like? - What challenge questions do you use that feel secure? - Have you had any lessons learned or unexpected issues? Appreciate any examples or advice. We're looking for solutions that are both secure and client-friendly.
Jun 10 •
Phone System
Hey there, we are looking to upgrade our phone systems. Specifically, an option that works well for conferencing 4 or more people. Our current provider, MedTel, does not offer this option. We have also been battling a lot of spam calls. The spam filter MedTel said would help is not. We get at least 10 calls a day about our Google business listing 😵💫 We are considering Microsoft 365 Audio Conferencing and would love to hear any insights (good or bad) on this option. Please let me know your recommendations. Thanks!
5d •
Client Reviews utilizing Redtail and GReminders
I'm trying to get our client review process documented especially since Redtail recently added their Client Review module and GReminders added their bulk send which can automatically send scheduling reminders. A while ago I set up tags for each month. Greminders suggest that I use the month tags rather than triggered off of the last review and frequency set up in Redtail Client Reviews tab. Does anyone have a preference and why.
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Jul 17 •
FINTRX vs AdvizorPro
Hello everyone! Curious if anyone has experience using either of these technologies? Anything you can share - pros/cons would be greatly appreciated. TIA!
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