Video attached (38 mins but literally goes over everything) - also attaching the import number doc to take a look at. Whats changing? - Nova V2 processor: End to end generation 1-3 secs, triple walkdown for uptime, guardian system & prompt injection security, enhanced RAG, multi-model fallback, and more - We are merging chat and voice so you can build once and use everywhere - All models are pre-generated for you so you can launch in 5 minutes - Optimize & generate prompts from a task-based framework trained model - Version history & version restoration + autosave everything - Sleep mode, max replies, internal tasking, conversation simulation & testing, check lists, variables, verbiage, custom tools and more - The magic box & search for anything for ease of answers and navigation - Import your own number from any telephony provider - V2 builder and interface - Voice & text chat no-code widget, GDPR compliant - Custom conversation provider for voice displaying - API endpoint updates - Industry-killing prices for all services ...and literally so much more. Import numbers doc: https://docs.google.com/document/d/1m_chXLNM1RQqd4XgsG2CZb6gjmiiXyXpBnl975qsfgk/edit?usp=sharing

Please feel free to share your feedback. I created a prompt for a scenario where the user calls to book an order. The Bot will check if the user is in our DB and a client. If so, it will ask for the email address on the file. If it is incorrect, the order won't be processed. If the user doesn't have an account with the company, it will inform the account department and call to complete the order fulfillment. However, it shall take orders and other details and forward them to the account department. 1. Begin the call with a professional greeting and thank them for calling ABC Company. Introduce yourself. Ask the user if they are calling to order. 2. Call the function contact_current_customer_check to see if the tag is present. - If the tag is present, ask if you are speaking with {{contact.name}} from {{contact.company_name}}. Wait for the user to confirm. - Ask the user for the email address they have with us in the account. -- If the email address is incorrect inform the user it is incorrect and that you won't be able to help until you have the correct email address. --- If the user is unable to give correct email address inform the user that a senior advisor will call to help. - If the user is not {{contact.name}} from {{contact.company_name}} ask the if they have an account with us or if the tag is not present, inform the user creatively that you don't recognize the user's phone number, then ask user their name. Affirm the user's answer. -- Inform the user, you will take the order details, and contact information and pass it to the Account Registration Team who will call back to help the user with order fulfillment. Wait for response. Respond appropriately. --- If the user responds negatively give a rebuttal once. If the user still responds negatively inform you cant do anything for now and say goodbye. Disconnect the call using end_call. -- Confirm with the user that the phone number they are calling from is the best number to reach the user.

im tightening up p's and q's, having some help in torture testing and navigation and spending a lot of time of data efficiency and really cleaning up the entire platform should be significantly more fast, easy, better, reliable, and hands off going into the future as you can tell, the more time I have my hands on it the better it gets

I want to give a big shout of to the other platforms in the space for implementing this tech 6 months from now here's my tired rambling and where my head is at - generation speed is nuts