For Funsies- Do you send it back?!

Yesterday, I got into a (heartfelt) heated discussion with some industry peers about "sending it back." Half the table was convicted about eating the burger with pickles on it after they asked for "no pickles" just so they would not be a burden to their industry peers. One friend went so far to say he won't even make Amazon returns. The other half of the crew felt that if they paid a lot for their meal and experience, it should be what they expect if not more so. They enjoy dining out as much as the rest of the world.

For me, it's all about tone and how you say it. As long as I've been in the industry, and as much compassion and empathy I can feel for an overwhelming Friday night shift... I cannot eat an overcooked steak...lol. SMH.

What about you- what are your thoughts on sending it back when you are in the guest's seat?

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