Happy New Week Everyone! How was the weekend? Were you working in your restaurant? We have a few new members in the group and I'd like to welcome them in! We are so glad you're here! Please take a quick moment to introduce yourself, tell us where in the world you are and what you are most looking to gain from this group!

I recently came across some incredible resources for those of us in the grind of food service. I am not affiliated in anyway to these groups, but I loved what they are doing, and I wanted to share their sites and links with all of you. You can learn more in the classroom where I made a module for Mental Health. These will live and we can continue to add to this list if you know of similar groups offering specialized support for our industry.

Handling multiple booking requests over the phone can be extremely hectic and so much revenue can be missed from missing those booking calls. Not only this, customers will be unsatisfied and likely to leave bad reviews if they’re not treated as a priority. That’s why an automated phone caller solution would be perfect to avoid this. Voice agents are realistic, human sounding AI callers that pick up the phone every-time a customer (it can simultaneously answer multiple calls). These callers can eliminate missed calls from customers, leading to higher customer satisfaction. Not only this, but your bottom line will be increased as you won’t have to hire new staff to fill in the space for the missed calls. This is also a system that reduces any human error, so any slip ups in an order will always be avoided.

This week, I had the incredible opportunity to join Matt Kubarek from Intown Suites on a webinar hosted by Opus Training. We dove deep into the world of training pilots, sharing practical strategies for launching effective programs and ensuring they deliver real results. It was an amazing experience to connect with other training professionals and share insights on a topic I'm so passionate about. I've included a link to the replay in our classroom- open for everyone!

OPUS training app has kindly invited me to join the next episode in their free webinar for restaurant trainers and leaders. We'll be talking about how to design a successful rollout of something new in your organization, the planning, the execution, and the feedback loop. It's free to join, Click the link in the comments to RSVP and grab your seat!