My favorite activity to complete between Christmas and New Year's is to write out my vision for the upcoming year. If you have not yet planned your goals for 2025 and would like access to a training that helps you walk through this, please send me a direct message or send an email to galel@sosdojo.com.

Hi @Galel Fajardo — would you be able to link the email you mentioned on our call so I can get that sent out this week too? TIA🙏🏼

Client success is the cornerstone of any thriving business. When clients achieve their goals they remain loyal to your brand and become advocates for your services or products. But how do you know if your clients are truly succeeding? And how can you showcase their success effectively? The answer lies in measuring and reporting client success. Why Measuring Client Success Matters 1. Strengthens Relationships - Measuring client success allows you to demonstrate that you’re invested in their goals. It builds trust and strengthens your partnership. 2. Informs Continuous Improvement - By tracking outcomes, you gain valuable insights into what’s working and what isn’t, enabling you to make course corrections quickly. 3. Boosts Retention and Loyalty - When clients see measurable results, they’re more likely to stay with your business long-term and recommend you to others. 4. Showcases Value - Reporting success isn’t just about celebrating milestones—it’s also about proving the ROI (Return on Investment) of your product or service. 5. Drives Business Growth - Happy, successful clients often turn into case studies, testimonials, or references that attract new business opportunities. How to Measure Client Success 1. Define Success - Identify clear, measurable goals with your clients (aka SMART goals). These goals should align with their unique needs and priorities. 2. Use Key Performance Indicators (KPIs) - Choose metrics that reflect progress. Common KPIs include: - Track Progress Regularly - Use tools like dashboards, analytics software, or regular check-ins to monitor and document progress. - Gather Feedback - Qualitative insights are just as important as quantitative data. Client surveys, testimonials, and reviews offer a more personal perspective on their experience. - Compare Against Benchmarks - Context matters. Compare the client’s performance to industry standards or their own previous results to highlight growth and achievements.

Selling high-ticket offers isn’t about convincing someone to spend more—it’s about deeply understanding what drives premium clients to invest in themselves. High-ticket buyers think differently. They’re not just purchasing a product or service—they’re buying a transformation. If you want them to say “yes,” you need to tap into their unique mindset and motivations. Here’s what drives high-ticket buyers to invest: 1. They Value Outcomes, Not Features Premium clients care less about the details and more about the results. Instead of listing what’s included, paint a vivid picture of what their life will look like after working with you. Show them how you’ll solve their biggest problems or fulfill their biggest desires. 2. They Want Confidence in YOU Trust is everything. High-ticket buyers need to feel confident that you’re the one who can deliver what you promise. This means showing up with certainty, sharing proven results, and positioning yourself as the authority in your space. 3. They Prioritize Time Over Money High-ticket clients aren’t looking for cheap solutions—they’re looking for fast and effective ones. They’re willing to invest more to save time and avoid mistakes. Highlight how your offer streamlines their path to success or eliminates unnecessary trial and error. 4. They Need Emotional Buy-In Logic might open the door, but emotions close the deal. High-ticket purchases are deeply personal. Connect with your client’s why. Ask them to describe what success looks like for them and reflect their vision back to them during the conversation. High-ticket sales are about creating a connection, showing value, and proving that your solution is the fastest, most effective way to achieve their goals.

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