I like to capture the "delightful" touches in products, but usually they're in a folder somewhere that I'll come across only once in a while. I'm thinking I'm not the only one in this group, so I'm offering this thread as a repository for the little delights in products that may not be big enough for their own post. I'll start... This chatbot message caught my eye as something I may like to incorporate for my facilitation business. With the addition of the name, "we're away right now" explanation, and link to schedule a meeting, it feels like a personal invitation to connect, rather than being offloaded to a chatbot.