Bambulab Support Feedback · 3D Printing Community

Bambulab Support Feedback

Have you ever opened a ticket with Bambulab for printer support? I finally had to. Here's my experience. They are slow to respond. They will tell you to do all the basic troubleshooting steps just like the cable company. Then, if it's a legitimate issue, THEY WILL ACTUALLY HELP YOU!

I had been struggling with the 3D printed lid for our rosary case, but only on the P1P. printed fine on the A1 mini. They ran test prints, confirmed they were getting the same undesirable print finish on the top layer so they modified the print settings and sent me a modified 3mf file that I'm testing right now.

It took a few weeks, but if you provide very specific details of the issue, the steps you've taken to rule out user error, at least this was my experience, they are knowledgable and helpful.

I got the impression that they expect their printers to work well, and if they aren't printing well they are willing to put in the effort to help you get good quality prints.

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