How to handle "I don't want to answer questions, just tell me how it works"
Maybe to do with my niche to an extent?
But I'm wondering if anyone actually has an effective way to deal with leads and prospects who just get on the call with no real intention of actually speaking with you about their business, problems or what you actually offer and potential room for collaboration/product fit
Often, I get people who just get on and straight away will start verbally vomiting and then just demandingly finish with "so what do you do, how does it work, how much does it cost"
I don't handle this confrontationally. I generally go with "Yea John, glad to hear you're keen. Just before I jump in though because I'd love to explain it to you, the truth is I don't actually know if this is even suitable from my perspective? So just as your keen to understand what I do, there's also a few things I'd look to understand from yourself to see if I'm even in a position to help"
And they might entertain one or two questions but then they'll just completely shut it down and essentially present an ultimatum of tell me what's up or I'm gonna leave
Now of course, I can just hang up and I'm fine to lose shit leads if there's no other way. But in the interests of maximising opportunities I'm wondering does anyone genuinely have a good method to handle this
And no, I'm not nervous, I do hold quite decent frame. Basically just if you're gonna help don't give a really surface level answer. Really looking to hear from the pros but all inputs are appreciated
Thanks guys
3
5 comments
Emmett McCarry
6
How to handle "I don't want to answer questions, just tell me how it works"
Agency Service Scaling Kings👑
Helping Agencies Belong, Grow and Succeed by focusing on whats important. Service Delivery And Scaling....
Leaderboard (30-day)
powered by