Do we now have to use the keyword, START, instead of YES in our DR campaigns?

When I was testing a DR campaign with SMS and replied to the offer with the keyword, Yes, a notification popped up, saying that DND was enabled by the customer.

So I asked HL, and Highly, the Bot, said that the temporary DND can be updated (disabled) from within the contact record and the permanent DND can only be removed if the contact replies with the keyword, “Start” or the agency shares the contacts Opt-in info with support for approval.

Okay firstly, when I create the contact and hit save, the DND is already off, for all channels (SMS, Email, GBP, etc…) so I don’t have to update to disable it; it’s already disabled, and then when I reply with the keyword, Yes, the DND enabled notification pops up which shuts down the workflow. I could then go into the contact record to disable the DND and then manually move the contact to the next stage in the workflow but how efficient would that be for a SMS campaign?

Secondly, when I tested the keyword, Start, the DND did disable itself, however, it still stopped the workflow which means manually, moving the contact to the next stage in the workflow.

Is there something that I’m missing because the snapshot that uploaded from Robb is using the keyword, Yes.

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