Have you ever had a client come to you, certain they know what’s holding them back—only for you to realize that their real challenge is something entirely different?
It’s a common scenario: clients think they need more leads, more motivation, or fewer distractions, but as their coach, you can often see that the real issue lies deeper.
The truth is, our clients are often focused on surface-level problems, while the true solution is something they may not yet recognize.
And it’s our job to bridge that gap.
Instead of trying to convince them of the “real” issue right away, the best approach is to meet them where they are, addressing the problem they believe they have.
Once they trust you and see the results you've helped others or yourself achieve, you can then guide them to the deeper work that will drive lasting change.
As an example, imagine a client who wants to lose excess weight and believes their problem is a craving for sweets.
As their coach, you know the real issue is not understanding healthier alternatives like fruit.
Instead of scaring them away with “more sugar,” you reassure them that you’ll guide them to the weight loss they desire.
Then, within your program, you help them realize that fruit can actually be a beneficial part of their journey.
We call this “OFFER MASKING”, telling them what they want, but in your program or course, giving them what they actually need.
This approach not only helps clients get the results they’re after but also establishes you as a coach who understands their needs—building the kind of trust that keeps clients coming back and recommending you to others.
If you’ve experienced this dynamic, you’ll find some valuable insights in my latest video.
I share strategies for connecting with clients on the problems they’re focused on, while guiding them toward the transformations they truly need.