Boost your community engagement

Jun 23 (edited) in Other

Notes from Shana Lynn podcast (watch on YouTube) with Sam Ovens:

👉Most important elements in building a community:

👉How to measure safety:

👉Safety issue if this happens:

Members stops sharing there concerns, asking questions...(safety broken by leader or other members)
In that case leader responsibility is (as a group not to individual) to protect the community

👉Four phases to build a community:

Forming (uncertain phase): members are silent trying to figure out boundaries (like kids in playground for 1st time)
Storming: growth

👉Negative feedback is healthy:

Don't delete (because fear of spread...) negative comments if you want improvement
I you want to delete, open a new channel (phone call...) about this negative comment
Necessary iteration phase to build successful community (and the product...)
By nature we want things that we don't have
Beta stage (fixe bugs) that never ends (encourage feedback loop)

👉Clarity:

Comes from strong leadership (if not you, so will be someone else)
Stops showing up (not replying to negative feedbacks, get bored, overwhelmed...)
Clear cause

👉Avoid the trap of being burnt:

Encourage colloboration between members (invite connections)
Create spaces for your community (platform, live event, zoom calls...): let members shine (being experts)
Encourage members retention by recognition (thanks for comments...)
Pay attention to your ego: I am the only expert
Pay attention to greed: It's mine (but it's about the members not you)
Want control (fear of being canceled...)
Difficult to maintain (under the gun to produce content like on Tik Tok...)

👉Community in the physical word is degraded because of:

Easy to move away because of modern transportation
Fear to go deep in talks with people (divisive, being canceled...)
Visits to commune places decreased (town all, church...)
Hight cost of living (people moving away to cheaper places...)
Internet (online communities, zoom calls...)
Moving away to join an online community (same interests) as Sam O. hates Rugby in NZ, he moved abroad to join US friends: 🏉 Vs 💻

👉Shared goals with 4 pillars:

Under culture: believes, boundaries and behaviors
Cause: purpose, path and progress
Communication: ongoing (me2them), incoming (channeled with me), internal (between group members)
3 keys to retention: relationships, results and recognition
P.S. "Rules" wording sounds weird: better to say culture and cause

👉How to boost community engagement (like habit with triggers and rewards):