Next to physical survival, the greatest need of a human being is psychological survival—to be understood, to be affirmed, to be validated, to be appreciated.
—Stephen Covey
People like buying from someone they like more than someone they don't like
And you have to make sure you as a person make sure your prospect with VERY REAL problems & concerns that they want to express. You're probably the first person they're expressing their problems to.
So you MUST make sure you acknowledge their concerns & goals, validate them, and appreciate them as a person.