For some reason I decided to hit the record button this week and capture 20 mins of a sales training with the spa team. I only realised after the session, how much sales psychology was shared (even in these short 20 mins) and how it can be helpful when consulting. A few areas discussed in this video: - How great questions lead to great answers - 4 question framework (although I was teaching this to beauty and massage therapists, I use these exact 4 questions when winning corporate clients and selling transformations) - How to get your client to think on a deeper level - The power of your consultation (sales meeting) - Storytelling and active empathy to open the mind of your client + a lot more. My only regret, is I haven't recorded a lot more of these sessions, as I've now delivered 100+ trainings like this across 19 ships. Happy to share this session with you though. As always, have a think how everything I'm sharing relates to you and your own journey, comment below and feel free to ask any questions. Enjoy!

I’ve been a little quieter than usual this week being with you all. Long story short, my mum was rushed to hospital early this week and needed emergency heart surgery. All very unexpected and extremely scary time for the whole family. Good news though, she’s the bionic woman and made it through surgery, pacemaker fitted and out of hospital. On Monday she was told it was 50/50 she would be here, today she’s off on holiday with my Dad (and instructed to take it easy). I decided to keep my head down, get stuck in with helping the teams on the 2 ships I've been on this week, with the possibility of needing to fly back to the U.K at any moment. Fortunately, I didn't have to ❤️. Anyway, on the way to the next ship now, number 17 (this adventure continues). 4 weeks to go and back to reality, not that I like to wish time away haha.