Customer Service & Social Selling Tool??
Hi everyone! Looking for recommendations for platforms to handle inbox management, social selling with Insta DMs and SMS, chatbots, etc. I specifically need a platform that does the following: - Multichannel: email, instagram, SMS (Twilio) - Customer Service Chatbots that use AI: web widget AND Instagram bot - The bot needs to take customer service questions and give answers based on our FAQ knowledge base. If it can't answer it, it will be handed off to an agent. - I need to collect lead information (name and email and custom info) and then use integrations to add them as a ConvertKit subscriber. I can hopefully do this if it allows an API and integration with Make (my automation platform). - Fabulous customer service with fast response time So far I have found that FreshChat offers all of these things, but their customer service is so horrible that trying to do anything with them is a dreadfully painful process, and I'm truly fed up with them. Hubspot doesn't offer Instagram and several other features I need. I've done a lot of research but it seems there's nothing else that offers everything I need. What are other people using? I really just want something to help manage and automate customer service messages and also use it as a tool for social selling / DM closing. Are there any workarounds? Also, I am a small team of just me and my VA, so if there are any affordable options or ones that offer startup discounts, that would be ideal. Thank you so much.