Customer Service & Social Selling Tool??

Hi everyone! Looking for recommendations for platforms to handle inbox management, social selling with Insta DMs and SMS, chatbots, etc.

I specifically need a platform that does the following:

Multichannel: email, instagram, SMS (Twilio)
Customer Service Chatbots that use AI: web widget AND Instagram bot
The bot needs to take customer service questions and give answers based on our FAQ knowledge base. If it can't answer it, it will be handed off to an agent.
I need to collect lead information (name and email and custom info) and then use integrations to add them as a ConvertKit subscriber. I can hopefully do this if it allows an API and integration with Make (my automation platform).
Fabulous customer service with fast response time

So far I have found that FreshChat offers all of these things, but their customer service is so horrible that trying to do anything with them is a dreadfully painful process, and I'm truly fed up with them. Hubspot doesn't offer Instagram and several other features I need. I've done a lot of research but it seems there's nothing else that offers everything I need.

What are other people using? I really just want something to help manage and automate customer service messages and also use it as a tool for social selling / DM closing. Are there any workarounds?

Also, I am a small team of just me and my VA, so if there are any affordable options or ones that offer startup discounts, that would be ideal. Thank you so much.

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