What customer (the person) and client (the dog) scheduling and interaction tips you've learned that make for a great experience? For me I switched to texting more than phone calls because it it keeps a record of conversations and I can send their next appointments with the day before reminder text. Giving pick up times instead of calling when done let's them plan their day while the dog is being groomed instead of waiting around for a call. Having set pick up and drop off times on the hour. I don't have to put a dog away for a pick up. I make exceptions for some, but they tell me. Turning down music, off driers and making sure the salon is vacuumed and tidy (and myself) before a customer walks in. I hear about other salons being noisy, hectic and smelly. Spending time to actually listen to what someone wants with the groom and how often they want to come in and avaliablity, so I can have their next appointment ready when they pick up.

Hi. I completed my course at WDGS the end of August. Since then I have been working with a friend in her salon to gain more experience and learn from her. I am now looking into opening my own home based salon to expand my skills even more.

In your salon what is one thing you wish you could change about it ie layout, more plugs, fans, etc? What is one thing you absolutely love about it?

I know from Tera's many years of teaching, she has taught people from all over the place. I really love what Tera is creating now for all of us to be able to learn and connect together. I am wondering where everyone is located. I am located in Kamloops, BC🐶🐾

What’s you favourite dog to groom and why? I LOVE the big dogs (maybe that’s why I have an Irish Wolfhound 😎). But she’s stripped. But I love the big hairy ones, the satisfaction after getting all that hair out and they are usually just big loves that love it. ALSO I can make a good 💸💰with them 😃