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Dog Grooming Success

Public • 49 • Free

6 contributions to Dog Grooming Success
Insurance
Does anyone insure through Profur? If not who do you use for insurance in BC
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New comment 3d ago
0 likes • 5d
@Tera Teng thanks. I will look into this as wel
Interacting with the customer and client
What customer (the person) and client (the dog) scheduling and interaction tips you've learned that make for a great experience? For me I switched to texting more than phone calls because it it keeps a record of conversations and I can send their next appointments with the day before reminder text. Giving pick up times instead of calling when done let's them plan their day while the dog is being groomed instead of waiting around for a call. Having set pick up and drop off times on the hour. I don't have to put a dog away for a pick up. I make exceptions for some, but they tell me. Turning down music, off driers and making sure the salon is vacuumed and tidy (and myself) before a customer walks in. I hear about other salons being noisy, hectic and smelly. Spending time to actually listen to what someone wants with the groom and how often they want to come in and avaliablity, so I can have their next appointment ready when they pick up.
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New comment 14d ago
0 likes • 14d
I love to compliment them on how they have trained their dogs, how good their behaviour was, and suggest things that we can work on together. For the dogs that are naughty I recommend trainers, give training tips and ways to assist their dogs with getting better on the table. Text or email reminders, sending pictures of their pups that i took during the groom, posting on instagram/facebook. I offer meet and greets and if a dog is struggling I am happy to do a couple meets. I try to personalize each appointment and get to know them as well as their dog.
I’m Deb
Hi. I completed my course at WDGS the end of August. Since then I have been working with a friend in her salon to gain more experience and learn from her. I am now looking into opening my own home based salon to expand my skills even more.
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New comment 14d ago
0 likes • 14d
Thanks Tera
What do you love/dislike in your salon?
In your salon what is one thing you wish you could change about it ie layout, more plugs, fans, etc? What is one thing you absolutely love about it?
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New comment 14d ago
Where are you located?
I know from Tera's many years of teaching, she has taught people from all over the place. I really love what Tera is creating now for all of us to be able to learn and connect together. I am wondering where everyone is located. I am located in Kamloops, BC🐶🐾
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New comment 13d ago
1 like • 20d
Abbotsford
1-6 of 6
Deb Enns
2
15points to level up
@deb-enns-6526
Graduate of WDGS August 2024.

Active 3d ago
Joined Oct 26, 2024
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