Classroom 1: Emotional Intelligence
You're probably wondering what on earth this is... can you be Emotionally Smart? Emotional intelligence is less about academics and more about street smarts in the business world. It is split into 4 sections: - Self Awareness - Self Management - Social Awareness/ Empathy - Relationship Management/ Social Skills Emotional intelligence is the ability to understand your own emotions and understand the emotions of those around you. Self Awareness is simply being able to understand what emotions you are having right now, and whether you are leading with emotions or with reason. Sometimes in business, and with people, emotions can take over our actions and make things worse... checking yourself at the door means you can choose to handle things more effectively by removing the emotion in the situation and use this to solve a problem, diffuse tension or to look at issues objectively rather than taking it personally. As a Leader, Self Awareness is important because your emotional state can affect the team's emotions and reactions. If you walk in positive and purposeful, it is easy to raise the motivation within your team to get the work done with smiles and joy. If you let the blown tire on the way into work cloud your mind and you walk in angry, your team will not know about the blown tire etc and will be walking on egg shells the rest of the day. Left unchecked, your emotions could lead to snappy comments and you may say or do something that harms your relationship with your team. Self Management/ regulation is the ability to understand you are angry at the tire... but choosing to take an extra minute or 2 to compose yourself and choose to push on and have a good day despite the not-so-good start. It is the ability to receive bad news or top-down stress and choosing NOT to pass the stress on to the team, however, you choose to turn it into a constructive mission to things resolved. Social Skills (sounds like a simple one) - It is picking up on other people's emotions and choosing how to respond. Some people need a word of encouragement, others a space to vent and be heard...