Mar 3 in Hospitality Hacks ✨
Anticipation & Fulfillment
As you know, service based businesses invest a lot of time, money, energy and effort into anticipating and fulfilling guest and clients needs.
Do you have any examples of ways you can anticipate and fulfill the needs of your team members? I have seen some businesses who do this well refer to their employees and internal guests and clients as external guests, truly being of service to each person who crosses their path.
This Hospitality Hack is take care of your team and they will naturally take care of each other and external guests.
True story: In a recent operations audit, I was poking holes and found a missing process. The team was “verbally told how to” but there was no paper trail to refer to nor to enforce the expectation. Rather than wait for me to draft one or ask for one, one of the team leaders replied in anticipation to my next move with a well written draft of an SOP.
When was a time when an employee surprise and delighted you by anticipating your next need before you even asked?
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Anticipation & Fulfillment
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