Delays will happen....🤬🤬 · ScaleProof Agency Hub

10d ago in General

Delays will happen....🤬🤬

If you are doing any sort of service delivery at some point there will be a delay.⚠️

Whether you forgot to complete something, a task took longer than you initially thought or one of your team members got sick I can almost guarantee you something will come up (those are all real examples)

The most important part of any type of delay is how you deal with it⚠️

Let me give you two examples to drive this point in

1️⃣Option A: You order something online - they guarantee 3-day delivery

After 3 days you don't get your package
You have to contact customer service to find out your parcel has been delayed and it'll be there in 2 days

2️⃣Option B: You order something online - they guarantee 3-day delivery

After 3 days you don't get your package
2 days in you get a message from customer service to let you know your package is delayed and it'll be there in 2 days

Which scenario would provide you with a better experience?😁

In which scenario would you be more annoyed?🤬

I make a very big effort to drill this on my team - if there is any delay in work communicate it! Don't just try to do everything behind the scenes literally just keep everyone in the loop....

It's something that is so simple but so many people fail to do consistently.❌

So next time there's any sort of delay in your agency don't just hide and do the work behind the scenes hoping your clients won't notice

Be proactive and address the delay, explain the delay then provide an action plan with next steps (bonus points if you find a way to make it up to them!)

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