Terms & Conditions Webinar: Post - Q&A

Hi Everyone

Thank you for a great webinar experience - I thin we had 50 people tuning in to hear about B2B SaaS terms and conditions, which is pretty crazy (considering how niche that topic is).

The Q&A questions I didn't get around to are here below (I'll answer them later today, but have to run into a client meeting now):

I am really grateful for all the positive feedback from these webinars - and if you have any feedback on how to make them even better, do let me know!

/Ulrik

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Javier

Let's say you've accumulated some commercial debt like legacy discounts and pricing to some early customers, who may have contractual perpetual discounts or fixed pricing. What are some approaches to clean that up?

Steven

What does it mean practically to "allow customers to leave whenever they want to leave"? Is an example of that a term that says they can leave with 30 day notice? If so, that sounds like customers might leave mid contract term and could trigger a refund to the customer.

Thomas

If you have unilateral price changes in all contracts. Do you still notify customers upfront that the prices is changing?

Ida

Some customers get upset when the prices go up and will because of that turn to competitors where the price is lower. What are your tips to do a win-back in this situation?

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