Issue with RelayFi international wire to Colombia

Does anyone have an account with RelayFi? Have you han any issues regarding international wires? I was using my account with prime subscription and no issues, but after one year of being a happy client, I requested an international wire to my country, but they retained the money for about 1 month with no explanations to me. After that period they accepted to return the money to my account, so the wire never completed. Fortunately, there wasn't a big amount. Now I stopped the subscription and don't rely on them to use their services again. Sorry for anyone to know this, if you were considering to open an account with RelayFi, but that's my sad story with them.

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