16d ago in 💬 General
AI Driven support automation
Wondering if any of you guy's have experience with boosting product support capacity via AI? We are on Zendesk at the moment and I'm thinking how could we help our team do more? Like building a chatbot on top of our knowledge base, or building some system that pregenerates potential email answers that just need to be reviewed, not typed.
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AI Driven support automation
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