We are less strict. We trust our staff and if they need a day off for illness or as a mental health day than we accept that. We do reserve the right to ask for a sick certificate if we think they are taking the piss. I think the last place you want to be is sitting at the GP or emergency room because you are unwell, just to get a sick certificate. I also don't want staff coming to work and making everyone else sick.

As we grow we may need to relook. We have a lot of stress with rosters but less to do with "don't want to work" days and more to do with second jobs encroaching. We provide mainly day supports, so it can be hard to offer full time positions (10-2 is very busy, either side not so much). Other jobs offer more hours and become the priority. If the other provider can't fill their SIL house shift they pressure our staff to fill it leaving us with a huge hole. Similar if they've had a passive overnight with the other provider and it turned into an active we're screwed. They either rock up to work in no condition to work or call in sick because they need to sleep.