Hello everyone, I'm Tanya Nortje, and I'm excited to join this community! I'm currently based in beautiful Cape Town, South Africa. With over a decade of experience in customer service and administration, primarily within the education sector, I'm passionate about creating positive experiences and supporting my team to achieve their best. I'm looking forward to developing my skills in data analytics to enhance my decision-making abilities and optimize our customer service processes. If anyone has recommendations for good courses or resources to get started with data analytics, I'd love to hear them! Right now, I need immediate help in understanding the best practices for implementing data-driven strategies in customer service. Any advice, tools, or insights would be greatly appreciated. Thank you, and I'm eager to connect and learn from all of you! Best regards, Tanya