Hi there everyone. Is anyone experiencing issues with Vapi at the moment? My numbers are not connecting and pages seem to be down?

https://www.termsfeed.com/blog/a2p-10dlc-compliance/

I don't really want them. But who's thinking about this hard, and if not, why not? How are your dealing with: - Basic identifiers (names, emails, etc.) - Sensitive personal data (health, financial, etc.) - Location data, address, gps - Usage/behavioral data - Are you storing the voice data, transcripts - What's your deletion, retention period (critical in privacy) for this data and if you are a data processor it's your responsibility (you probably are). - Are you collecting and analysing data - Is it stored on easily accessible shared infrastructure . Google sheets, airtable, make other - Do you have DPA (data processing agreements) with your client? - Who handles data requests and how? - Do you have a privacy policy detailing all this with sub processes and parts of the puzzle that you'd like to keep in a box? - Docs on access to all key components and logins of areas where data can be accessed. You'll probably be OK for small business with low volume, probably... but if you are exploring the deals with bigger business who's clients are keen on ticking some big boxes 📦... time to get your business pants on. It would be really good if someone with extensive knowledge in this sphere would pop in to say 👋

I'm looking for some advice on outbound call structure. I have set the "firstMessageMode": "assistant-waits-for-user" so that the AI doesn't talk over someone answering the call. It seems that I do however need a first message to start the AI talking. The issue with that is the first message is not responding directly to what the user just said. To clarify... my issues or scenario is based on if I'm talking to the correct person or not. This can be defined by the user answer the call with "Hi, this is XYZ." The AI can then cross check the dynamic field that it is the same and therefore continue. If the user doesn't answer with their name. It would makes sense to ask at some point "Am I speaking with XYZ?" The other part is that it would seem that after the first message is spoken the AI waits... it can't continue without a response. So it can't ask follow up questions like am I speaking with... etc. Am I over thinking this and I should just continue assuming that you are talking to the correct person (These are Warm leads)... OR doesn't someone have some advice or examples of what they are using.

but in the mean time, this may be helpful for word pronunciations: // CHARACTER PRONUNCIATION MAPPING DEFINE CHARACTER_PRONUNCIATION { "A": "ay", "B": "bee", "C": "see", "D": "dee", "E": "ee", "F": "eff", "G": "gee", "H": "aitch", "I": "eye", "J": "jay", "K": "kay", "L": "ell", "M": "em", "N": "en", "O": "oh", "P": "pee", "Q": "queue", "R": "arr", "S": "ess", "T": "tee", "U": "you", "V": "vee", "W": "double you", "X": "eks", "Y": "why", "Z": "zed", "0": "zero", "1": "one", "2": "two", "3": "three", "4": "four", "5": "five", "6": "six", "7": "seven", "8": "eight", "9": "nine", "/": "forward slash", "-": "dash", ".": "dot" }