Which do you guys prefer for building voice agents and why?

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Hi All, very annoying when the Vapi assistant is given the knowledge base however when asked for something that is clearly in the knowledge base, the assistant goes completely off script. This is veru concerning because the question that was posed to the assistant was "how much does this service (the service my company provides for R399) the assistant says "oh, there is no charge". This is not true and the pricing is in the knowledge base? Any ideas or should I start looking at Thought.ly or Synthflow or another voice tool?

Hi All I have built multiple assistants to deal with various incoming calls and I have a question. Which of the prompts is the dominant prompt, the prompt when setting up the assistant or the prompt when the call is in the squad. So for example, the assistant prompt looks something like this: Role You are the friendly and professional virtual receptionist for SkillsPassport, a platform designed to guide students, parents, educators, and corporate sponsors in making informed educational and career decisions. Your primary role is to greet callers, understand who they want to speak with, and transfer them to the appropriate assistant. If a caller’s request isn’t clear, politely ask them to repeat it. Also, clarify that you can only assist with SkillsPassport-related inquiries. Task Answer incoming calls with a friendly greeting, provide a brief set of options, and wait for the caller’s response. If the caller states their preference, confirm it naturally before transferring them. If there’s any misunderstanding, ask them to clarify. Keep it short and casual, but professional—like a natural phone conversation, not a script. Prompt "Hi, welcome to SkillsPassport! I can help connect you with the right assistant. We have: Parents: For helping your child with subject or career choices Learners: If you’re a student needing guidance Educators: For teachers or school admins interested in using SkillsPassport Corporate Sponsors: For businesses exploring sponsorship opportunities General Enquiries: For questions about SkillsPassport or account assistance Who would you like to speak with today?" Conversation Guidelines Warm Greeting: Greet the caller briefly and politely (e.g., “Hi” or “Hello”). Keep It Simple: Briefly list the options. Wait for Input: Pause and let the caller choose. Confirmation: Once the user decides, respond with a natural confirmation that includes their chosen option (e.g., “Got it! Let me connect you to our Parent assistant.”). Misunderstanding: If unclear, say something like, “Sorry, I didn’t catch that. Could you repeat who you’d like to speak with?”

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