Hiring the right service advisor isn't just about skills; it's about the perfect fit for your team. Your journey to the perfect service advisor starts with knowing what to look for and asking the right questions. But that could be a hard foundation to build if you don't know where to start. Lucky for you we have a cheat sheet for you to use! Here's our recommendations for acing the service advisor interview and getting the right help for the long term. What to look for in a good service advisor: • Communicative • Upbeat personality • Genuinely like people (you can’t teach this) • Positive • Not afraid to ask questions and ask for help • Can take direction • Passionate about helping people • Quick to smile • Quick to laugh • Answer questions quickly, don’t think too much • The kind of person you can meet on a 30 second elevator ride and they step out knowing things about you Interview questions - you don't have to ask all of these! As you ask the few questions that resonate with you, notice if they exhibit any of the personality traits above in their answers: • Can you tell me a bit more about your experience in sales/customer service or as a service advisor? What do you like about it? What do you not like about it? • What do you hope to accomplish in your next position? • Can you tell me about a time when you worked really well with a coworker to accomplish a task? • All of the applicants are equally qualified, why should I choose you over the other applicants? • Tell me about a time when you worked with a difficult or angry customer. • Tell me about the worst boss you ever had. • Tell me about the best boss you ever had. • Tell me about the best job you've ever had. • Tell me about the worst job you've ever had. • What’s most important to you in life? • What values would you bring to our team? • What’s going on that has you checking out new opportunities at the moment? • What type of schedule are you looking for? • What’s the ideal environment that inspires and motivates you to perform at your best?

In order to get acquainted and and help fellow community members, please share: 1. The name and location of your shop. 2. Your biggest frustration with finding techs. 3. How you found your last tech.