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RIA Operators

Public • 804 • Free

3 contributions to RIA Operators
Task Tracking Report
Has anyone used a tracking of how fast tasks are being completed and provided in a report? There are many software that tracks when tasks are created and completed but don't track the time. Any suggestion?
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New comment Sep 13
0 likes • Sep 13
@Barb Grealish Our tasks are grouped by department. Each associate pulls tasks so he/she can work on it. The moment that task is assigned and is "worked" on, i.e. account opening process, there should be a time tracking to determine how long this took place. If work is paused due to missing documents, the time will count only when the work is resumed. The idea is that specific tasks can be measured on average to help with efficiencies and improve the workflow processes.
1 like • Sep 13
@Barb Grealish Congrats and best wishes to your daughter!
Texting, Archiving & CRM Integration
Hi all! I’m currently in the process of building out a tech platform for my firm that is transitioning away from the B/D world and starting our own RIA in August. My life is full of demos and visually mapping all the different tools that we have access to but with so many options, sometimes “analysis paralysis” kicks in 😵‍💫 Next item on my list is texting and achieving for the advisors on our team. Major Priorities: Modern UI, Easy to Use, Integrated and Relaiable CRM: After tons of demos we elected to go with Wealthbox for our CRM. Loving it so far and spending time in the weeds of building out all of our workflows now. Texting: I’ve explored solutions from Zoom, Global Relay, Smarsh, Redtail and CurrentClient. Archiving: GR, Smarsh and Presults Here is was I’m leaning towards: CurrentClient and Presults. These two have an integration so all texts through CC would be able to be archived by Presults. CC also has an integration with Wealthbox so data is synced and communication is logged. Both platforms have a modern UI. My concern is that both are relatively new players so I’m wondering if anyone has any experience they can share (good or bad!). I welcome any other recommendations or thoughts as well!
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New comment Jun 20
0 likes • Jun 14
You may want to look at Smarsh. They provide the archiving feature which will provide for Email, SMS, Texts, Zoom phone/Zoom chat, all in one. You may want to reach out to katherine.klingerman@smarsh.com. Good luck!
What would you like to see in your Redtail experience?
Hello RIA Operators Community! We want to create the next version of Redtail with you involved. You are our avid users, supporters and we want to get insight from you. As we shape how Redtail should grow to support your business, we want to know what's most important to you. If you're not a current Redtail user, we want to hear from you too! Here's a quick survey to start the dialog, those interested can take it a step further if they want to sign up for new concept testing and more. https://t.maze.co/179110267?source=RIAOperators
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New comment Apr 23
2 likes • Jul '23
Bring seamless Analytics to industry standard or better
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Ray Bartolome
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1point to level up
@ray-bartolome-1255
Chief Compliance Officer/Chief Operating Officer Falcon Wealth Planning, Inc. 20+ years in the financial Industry

Active 59d ago
Joined Jul 13, 2023
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