We just renewed and you guessed it another increase.....we have been accident free and claim free as well. Sucks

I recently spoke to a company that took this very step; they had their logistics manager become a broker to ensure better service. This move highlights the growing frustration among shippers with the current support landscape and their proactive efforts to enhance service quality. By bringing brokerage in-house, companies can have greater control over their logistics, ensure more reliable communication, and foster stronger relationships with carriers. It also allows them to tailor solutions specifically to their needs, bypassing some of the limitations and inefficiencies they might face with third-party brokers. However, this transition isn’t without its challenges. It requires significant investment in training and infrastructure, as well as a deep understanding of the regulatory environment. Despite these hurdles, many companies find that the benefits outweigh the costs, leading to better service, increased flexibility, and ultimately, greater satisfaction for their customers. This trend reflects a broader shift in the industry towards more integrated and customized logistics solutions. As more shippers take this route, it will be interesting to see how the market evolves and whether traditional brokers will adapt to these changing demands.

10000% Steven

Whoa hoo!!! Super excited for my shirt :) Congrats to all the winners!!!

@Bill Robinson Same!! It's amazing how quickly my daughter has mastered using the phone. "STS, please hold!" she shouts confidently. Then, she calls out from my office, "Mom, it's a driver needing something!" She's become quite the little helper!