Wishing everyone the best life could ever give in this year.

Two weeks ago I was informed by a new hire the way I was tracking NPS was wrong (this is why you hire employees who are smarter than you 🤣) I put together this free Google sheet you can copy to track NPS in your agency the right way https://docs.google.com/spreadsheets/d/1Fei_bpFYLXJPWXj-Bzodjk-FWO9V3RPnHPFG4uvEJXE/edit?usp=sharing For anyone reading this confused by what NPS means it stand for Net Promoter Score. Very simply a number that tells you how likely your clients are to recommend you to someone else. On a regular basis you ask your clients how likely they are to recommend you to other people on a scale of 1-10. I thought all you had to do is collect an average of the responses - this is wrong NPS is actually a spectrum between -100 and +100. The process is the same - you ask your clients on a regular basis how likely they are to recommend you to other people on a scale of 1-10 The key difference is the way you deal with responses Anything from 1-6 is counted as -1 (detractor) Anything from 7-8 is counted as 0 (neutral) Anything from 9-10 is counted as +1 (promoter) From there to calculate your NPS you do % promoters - % of detractors The Google sheet does it for you automatically 👍 Hope this helps!

Your network is more than just a contact list—it’s a gateway to new opportunities, innovative ideas, and transformative collaborations. In 2025, success will come to those who invest in relationships as much as in skills. 🌟 Why Connections Matter: - Access Opportunities: Your next big idea or deal could come from a meaningful conversation. - Gain Insights: Learn from others’ experiences and perspectives to refine your own strategies. - Collaborate for Success: Partnering with the right people can amplify your growth. 👉 How Important Is Your Network to Your Success? Let’s discuss how connections have shaped your journey and why they’re crucial for growth. Share your thoughts below!

Hi All - Need some opinions. New to the game, been helping a friend in Health & Beauty niche generate leads. Shes been great..super helpful. Created some fb ads with a fb lead form. The goal is to get consultation bookings for treatments through our landing page. Problem: After 1week we had 70 people filled out the fb lead form w their name, email, phone number but we are not generating any bookings. The booking is a fully refundable $19 deposit. The ad details has the landing page (booking page) link and the fb lead form sends you to the page at the end. >50% people are going to the landing page. What we’re doing w leads now: When somebody fills out the lead form - We add the lead into the crm, send our client notifications w the lead details. - Automation sends the lead a sms and an email. We have follow up emails a few days later. We have had ZERO response with any follow up methods. My client doesn't want to call the leads herself, I dont have time to do it for her. Question: Does anybody have any tips or advice to get atleast one booking? Maybe its the copy but people are filling out the lead form. TLDR; What follow up method do people see highest results in booking leads from fb lead forms w name,email,phone info provided.

Made a YT Channel about how I grow my agency, sub if you'd like. Got fire content coming soon: https://youtu.be/1N6cyFO1z1o