Celeste Green

I'm trying to register A2P in GHL. Was rejected twice - each time they took 1 day to respond. Now we resubmitted. Now Trust Center has the Campaign status in-progress for almost 2 weeks! I spoke with GHL support and they had no answers. Anyone else seeing delays like this? How can we operate like this?

New comment Feb 16

Celeste Green

2 likes • Feb 13

Hang in there! My A2P campaign had to be resubmitted a few times & then the final review did take longer than expected. But it did get approved. I imagine they're experiencing an influx of requests now that it's mandatory - everyone rushing to get compliant.

Fabian Raschke

Jan 27 in

Technical Implementation

Totally confused about email

Hi all, may someone please explain to me what I have to do to set up email in a GHL subaccount? I have my domain hosted at Hostinger. I heard I need 2 email addresses me@mydomain.com and e.g. me@mail.mydomain.com . Why do I need them both? I saw 2-way-sync with Gmail. Does this mean that I set up me@mydomain.com with a Google business account and when I send emails they will also show up in conversations like me@mail.mydomain.com ? Do I have to setup anything at Hostinger? Or do I set up me@mydomain.com at Google and me@mail.mydomain.com in GHL or somewhere else? And what's going on in February (?) with new things to consider for deliverability? I only find videos with tutorials about micro steps but I don't understand the macro, the context on the whole topic. I would appreciate if someone can point me in the right direction.

New comment Feb 4

Celeste Green

1 like • Jan 30

@Gerald Eder By default when emails are sent from GHL they show the name of GHL's email-sending servers (mg.msgsndr.net) in the "sent on behalf of" or "sent via" email headers. So even though your email looks like it's coming from me@mydomain.com it's actually being sent by GHL's mg.msgsndr.net on your behalf. Spammers can use a similar process to spoof a brand and try to make their spam emails look legit. Basically Google & Yahoo now want to see that the email-sending servers match your domain and that you have DMARC authentication in place as better security and stronger verification that the emails are coming from a legitimate source. The reason why you want to set up a dedicated emailing subdomain (like mail.mydomain.com), is that if for any reason you end up with people reporting your emails as spam or getting blocked/blacklisted for some reason, it only affects your subdomain but doesn't burn your primary domain.

Celeste Green

1 like • Feb 3

@Fabian Raschke I'd actually recommend this support article for those questions: https://help.gohighlevel.com/support/solutions/articles/48000979925 It is a lot.